Support

Get help with installation, billing, shipping-rule configuration, or checkout testing. Include your store domain, the rule involved, and the delivery methods you expected to see so the issue can be reproduced quickly.

Quick start

1. Create a rule and choose the condition you want Shopify to evaluate.
2. Enter the checkout delivery method the rule should control. Use the name customers see at checkout.
3. Save the rule, then run one checkout that matches and one that does not.
4. Confirm the intended method changes and that at least one delivery method remains available in both tests.

Postal and delivery-method patterns support * as a wildcard. For example, M1M* matches postal codes beginning with M1M, while *Express* matches a method containing Express.

Contact support

Email support@tensorbasis.com. Support requests are normally reviewed within two business days.

Before contacting support

1. Confirm the rule is active and its conditions match the test cart.
2. Confirm the configured delivery method name matches checkout.
3. Run a checkout test using a destination and cart that should match the rule.
4. Temporarily pause the rule to compare checkout results.

Privacy requests

Privacy and deletion requests may be sent to the same address. See the Privacy Policy for details.